FAQ

Frequently Asked Questions

What is your return policy?
Our goal is for every customer to be happy with their order. If something isn't right, let us know and we'll do our best to make it right. You have 14 days to return your order if you aren't satisfied with the product.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Klarna, and other major payment options.
What are your pieces made of?
Every piece is made from premium stainless steel. It's waterproof, tarnish free, hypoallergenic, and nickel free, so you can wear it every day without worrying about it. Gold pieces have a real gold PVD coating that keeps its color through daily wear.
Is your jewelry waterproof?
Yes. Our pieces are waterproof, so you don't need to take them off for a shower or a workout. For long term care, we still recommend avoiding prolonged exposure to salt water, chlorine, and harsh chemicals.
Will the gold color fade?
Our gold pieces use a real gold PVD coating, which is much more durable than standard plating. It holds up to daily wear, water, and normal use. With reasonable care it keeps its color for a long time.
Is your jewelry hypoallergenic?
Yes. Our stainless steel is nickel free and hypoallergenic, which makes it a good choice for sensitive skin and for daily wear.
How should I care for my jewelry?
Wipe your piece with a soft cloth when needed. Because the material is waterproof and tarnish free, there's no special routine required. Just keep it away from harsh chemicals like bleach or strong perfumes sprayed directly on it.
When will I get my order?

We ship from Frankfurt and process orders within 1 to 2 business days. Estimated delivery times once shipped:

  • Germany: 1 to 3 business days
  • Netherlands, Belgium, Austria: 2 to 5 business days
  • Rest of EU: 3 to 7 business days

You'll receive a tracking link by email as soon as your order ships.

How can I track my order?
Once your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Do you offer a warranty?
Yes. Every piece comes with a 1 year warranty against manufacturing defects. If something's not right with your piece, reach out and we'll take care of it.
How can I contact you?
You can email us at hello@minimalmarks.com or message us via our contact form. We usually reply within 24 to 48 hours.