FAQ
Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to make it right. You have 14 days to return your order if you aren’t satisfied with the product.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other major payment options.
Are your products made of real silver?
Every piece in our collection is made from real 925 sterling silver, no exceptions. We don't mix materials or cut corners. What you see is what you get.
When will I get my order?
We process orders within 1–3 business days. Estimated delivery times once shipped:
- Germany: 4–9 business days
- Austria, Netherlands, Belgium: 5–9 business days
- Rest of EU: 5–10 business days
- United States & Australia: 6–10 business days
- Australia: 4–9 business days
You'll receive a tracking link by email as soon as your order ships.
How can I track my order?
Once your order ships, we’ll email you a tracking link.
How can I contact you?
You can email us at info@minimalmarks.com or message us via our contact form. We typically respond within 24–48 hours.
Is your jewelry hypoallergenic?
925 sterling silver is durable, hypoallergenic for most people, and tarnish resistant. It’s a great choice for daily wear.